Reference

How 27bd9 Handles Your Personal Information

This policy explains what data we collect when you open an account, make deposits via bKash, Nagad or Rocket, and use our lobby — and how we keep that information secure.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device data clarityYour right to access or remove data

Explore the Lobby Read FAQ

What Information We Hold and Why

27bd9 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect the details you provide — name, contact information and account credentials. Every deposit and withdrawal you make through bKash, Nagad or Rocket generates a transaction record that we store to verify your wallet, process payouts and meet our anti-fraud obligations. We

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do not store your full mobile wallet PIN or password; those stay between you and your payment provider. We also collect device identifiers and session data — the browser type, IP address and pages you visit — to keep your account secure and to detect unusual
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access patterns. If you contact our support team, the conversation is logged so we can follow up accurately. We keep your data only for as long as your account is active or as long as our operational and legal obligations require. When retention is no longer
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needed, we delete or anonymise the record. Your personal data is not sold to third parties. Where we share data — for example, with payment processors handling your Nagad or Rocket transfer — we do so only to complete your transaction. All data transfers are encrypted.
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Eligibility to use our platform depends on local law and the regions we currently support.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access the data we hold on your account, request a correction, or ask us to delete your information, our support team handles these requests directly. You can reach us through any of the channels below. We aim to respond to data requests within a reasonable timeframe — complex cases may take a little longer, but we will keep you updated either way.

Live Chat Open the chat icon from any page in your account. Our team can log a formal data request and confirm receipt immediately.

Email Support Send your data request, including your registered account email, to our support address. We reply with a reference number so you can track progress.

Account Help Page Log into your account and navigate to the Help section. From there you can submit a privacy or data enquiry directly tied to your account record.

HOW WE PROTECT YOU

Data Handling Practices You Can Check

We have built our data practices around the account and payment flows Bangladesh users actually rely on — bKash deposits, Nagad withdrawals, Rocket transfers and mobile account access. Every layer of our data handling is designed to keep your wallet details and personal information separate from third-party exposure.

Encrypted Payment Data

All payment information linked to your bKash, Nagad or Rocket transactions is encrypted in transit and at rest. We never expose raw wallet numbers to our front-end.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from your browser settings at any time.

Account Security Steps

Your account is protected by password authentication and OTP verification on login. Any change to your registered mobile number or email triggers an additional confirmation step.

Data Retention Policy

We hold your account data while your account is active. Once closed, we retain records only as long as our fraud-prevention and operational obligations require, then delete or anonymise them.

Questions About Your Data and This Policy

These are the questions we hear most often from account holders in Bangladesh about how their information is managed, stored and shared on this platform.

We collect your name, contact details and login credentials at registration. Once you deposit via bKash, Nagad or Rocket, we also hold the transaction records linked to your account wallet.

We share payment data only with the processors needed to complete your transaction. Your bKash or Nagad details are never sold or passed to unrelated third parties.

Contact us via live chat or email with your registered account details. We will log your request, confirm receipt and provide your data summary within a reasonable timeframe.

Yes. Once your account is closed, submit a deletion request through support. We remove your data after our fraud-prevention and legal retention obligations are met.

We use session cookies to keep you logged in and analytics cookies to improve the lobby experience. You can disable non-essential cookies through your browser settings at any time.

We use password authentication combined with OTP verification. Any change to your registered mobile number or email requires an additional confirmation before it takes effect.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoMymensingh Royal Cards

How 27bd9 Handles Your Personal Information

Reach Us About Your Privacy Rights

Data Handling Practices You Can Check

Encrypted Payment Data

Cookie Controls

Account Security Steps

Data Retention Policy

Questions About Your Data and This Policy

01 What personal data does 27bd9 collect when I open an account?

02 Does 27bd9 share my bKash or Nagad payment details with anyone?

03 How do I request a copy of the data held on my account?

04 Can I ask 27bd9 to delete my personal information?

05 What cookies does this site use and can I turn them off?

06 How is my account kept secure against unauthorised access?

Privacy Policy

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